FAQ 2017-10-16T16:10:52+00:00

Frequently Asked Questions

 

How many tubers come in 1 quantity?

1 quantity means 1 single tuber. We do not sell clumps of dahlia tubers.

The tuber variety I wanted is sold out. What do I do?

We fill tuber orders in the order they were received. The most popular and award winning varieties sell out quickly and may be out of stock as the season progresses. To insure you receive your favorite dahlia varieties, we suggest ordering early. We begin receiving orders as early as September each year.

Where do you ship to?

We ship anywhere within the continental US. We do not ship internationally at this time.

Do you ship internationally?

No. We do not ship internationally at this time.

When will I get my tubers?

Shipping begins the first week of April each year.

I would like to receive my tubers early. How do I go about that?

We do not recommend shipments prior to April 1st as damage from frost may occur. Early shipments are at the buyers own risk and are not covered under our terms and conditions. Please select the “Early Shipping” option when completing your order if you would like your order earlier than April. An additional rush order fee of $7.99 will be applied to orders requested to ship prior to April 15th. Weather permitting, we will only begin shipping rush orders in early March. Please note: We are unable to ship prior to the first full week of March.

What type of payment do you accept?

We take payments by credit card, paypal and check only. We do not accept COD shipments.

Do you give cash refunds?

No. There will be no cash refunds.

Do you accept COD?

No. We do not accept COD shipments.

How do I plant my tubers?

Please visit our Grow Dahlias page for more information.

What happens after I put my tuber in the ground?

As long as the tuber has a live “eye” or sprout, it will produce a full sized dahlia plant the first season with the appropriate size bloom and plant height for it’s classification.

What is an “eye”?

An eye is a specialized set of cells that will go on to produce next year’s plant/s. On a tuber or clump of tubers, the eyes will look like small, raised white, yellow, and sometimes pinkish pimples. They are found on thickened toughened collar material around the stem of the plant from which tubers have grown, and are sometimes found on the underside of a clump. You must have an eye to produce plant growth.

I ordered multiple varieties of tubers and they’re all different sizes. Will all the tubers produce plants and flowers?

Tuber size has no relationship to final plant size. Although some tubers are as big as baking potatoes, others are smaller than a pinky finger. This means that tuber size is only a function of the particular dahlia variety and not a predictor of the size of the plant or blooms. 

Nothing grew out of my tuber. What happened?

If the tuber doesn’t produce a plant, we ask that you dig it up. If it’s rotted, it was overwatered, and we do not replace it. If it looks fine, but didn’t grow, it probably didn’t have an eye. We do check each tuber for an eye before we ship, but we’re human and could have made a mistake. That’s our fault, and we will replace it.

My tubers are not rotten and need to be replaced. What are my next steps?

Visit our Contact Us page and send us an email. State the variety name and the reason for the return in your email. Return the original tuber to us by August 30th of the same growing season. Tubers will only be replaced one time from the original purchase date. There will be no cash refunds.

How many times will you replace my tubers?

Tubers will only be replaced one time from the original purchase date.

I planted my tuber but it’s not the variety I originally ordered. What do I do?

Visit our Contact Us page and send us an email. State the variety name and the reason for the return in your email. Return the original tuber to us by August 30th of the same growing season. Tubers will only be replaced one time from the original purchase date. There will be no cash refunds.

 

Still have questions? Visit our Contact Us page to get in touch.